Place an order

Customer can contact JCare Medical through below methods to place an order:
Phone: (852) 9363 1807

Order confirmation

Our customer service will contact customer for order settlement. Customer will receive a receipt once the order payment is confirmed. (If you do not receive the order receipt in case of using e-mail, please check your Spam/Junk E-mail folder.)

Order modification/cancellation

If customer received item(s) with the stated issues, please contact our Customer Service at cs@jcaremedical.hk within 3 days upon receipt of the item(s).

Delivery cost

Free delivery service will be offered for the order(s) at net amount of HK$500 or above. For order(s) less than HK$500, additional HK$50 delivery cost will be charged.

Price adjustment

As an eCommerce business, our price adjusts in response to the stock and market demand. In that case, we will not issue a refund for the price(s) adjusted.


All orders are subject to acceptance of payment and stock availability. 

JCare Medical have no liability for any product review or comment encouraging violence, containing any profane language, indecent contents or malicious comments. Such content will be removed without prior notice. 

Product content may include links to other websites or resources that are not operated or prepared by JCare Medical. We have no control over such websites and resources and will not have or accept any liability or responsibility whatsoever for any loss in connection with your use of them. 

JCare Medical reserves the right to reasonably interpret these Terms and Conditions. In case of any dispute, JCare Medical reserves the right of final decision.

For product enquiry and order assistance, please contact our Customer Service at cs@jcaremedical.hk.

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